Our company regards product quality as the cornerstone of the company's development, and each batch of finished products will undergo strict quality inspection before entering the warehouse. In the use of our products at the same time, such as the occurrence of the following circumstances, our company will also be in line with the customer first, responsible and conscientious attitude, in a timely manner for you to solve the problem.
Choose premium products from our list of chemical raw materials to strengthen your company’s market position and draw in a more extensive customer base. The scope of our after-sales service will include but not limited to the following aspects.
Product problem handling: For the products sold by our company, if there is any problem during the warranty period, it will be repaired or replaced by our company.
Technical support: for customers encountered in the use of technical problems, our company will provide timely answers and guidance; -Training services: in order to allow customers to use the product, the company will be responsible for maintenance or replacement; -Technical support: for customers encountered in the use of technical problems, our company will provide timely answers and guidance
Training services: In order to enable customers to better use our products, our company will provide the necessary training services.
After-sales consulting: Customers can contact our after-sales consulting team at any time to get consulting services about the use of our products.
In order to ensure the efficiency and standardization of after-sales service, we will establish the following after-sales service process.
Accepting service application: Customers can apply for after-sales service to us by phone, e-mail or online service platform; -Accepting service application: Customers can apply for after-sales service to us by phone, e-mail or online service platform.
Problem evaluation: Our after-sales service team will evaluate the problems raised by customers and give solutions or replies as soon as possible; -Problem handling: If it is a problem with the product, we will provide the solution as soon as possible.
Problem Handling:If it is a product quality problem, we will arrange the technician to overhaul or replace it; -Technical Support:For the customer's problem, we will arrange the technician to overhaul or replace it.
Technical support: We will provide timely answers and guidance to the problems raised by the customers; -Training service: According to the customers' questions, we will provide timely answers and guidance to the problems raised by the customers.
Training service: according to the customer's demand, we will provide the corresponding training service; -After-sales consultation: the customer can provide the training service.
After-sales consulting: Customers can contact our after-sales consulting team at any time to obtain consulting services on product use and maintenance; -Satisfaction survey: After the customer's satisfaction with the product, we will provide the best service to the customer.
Satisfaction survey: After the after-sales service, we will conduct a satisfaction survey to understand the customer's evaluation of our services and needs.
After-sales service specialist:We will set up a specialized after-sales service team to deal with customer applications and service matters; -Customer file management:We will set up customer files to record customer needs and problems for better protection.
Customer file management: We will set up customer files to record customer needs and problems for better tracking and solution.
Technical support team: we will be equipped with a professional technical support team, able to provide timely and accurate technical support; -Customer complaint handling: we will set up a customer file to record customer needs and problems for better tracking and resolution; -Technical support team: we will be equipped with a professional technical support team, able to provide timely and accurate technical support
Customer Complaint Handling: We will establish a customer complaint handling mechanism to ensure that customer complaints can be resolved and feedback in a timely manner.
Product quality guarantee
Our company solemnly promises that any product sold meets the relevant quality standards and requirements, and if there is any quality problem, our company will be responsible for repairing or replacing it, and bear the relevant costs incurred.
After-sales service guarantee
Our company guarantees to provide high-quality after-sales service to ensure that customers can obtain timely and accurate technical support and problem solving. We will be dedicated to customer service to ensure that customers' needs are met.
Service time guarantee
Our company promises to respond in the shortest possible time and deal with the problem as soon as possible after receiving the customer's application for after-sales service. We will try our best to improve the response speed and solution efficiency of the service to ensure the smooth process of customers in using the products.
Service Satisfaction Guarantee
We will understand the customer's evaluation and demand for our services through satisfaction surveys and make continuous improvement according to the Feedback for continuous improvement. We are committed to providing customers with a satisfactory after-sales service experience.